Faq

Before you book

How do I make a booking on your website?

Its very easy, you can either go to the price page  and get a quoted price and you will have the option to pay with paypal or you can also choose to pay on arrival. The other option is to go our booking page and fill the form.

Is the prices on the website total prices?

All prices on our website and on our e-mails is the total prices including everything VAT, parking fee etc. With us the price you see is the price you pay no hidden extras.

How can I pay for this service?

You can pay on arrival to your destination in CASH only directly to the driver or you can choose to get a quoted price from our home page and pay with Paypal.

Are your prices per car or per person?

We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details

Do you operate anytime of day or night?

Yes, we operate 24 hours days so you can book your transfer time for any time you require. However for night arrivals it has to be booked in advance we dont take any last minute bookings at night since the office is open between 08:00 and 22:00.

Can I smoke in the car?

No. we operate a strict non smoking policy in all our vehicles.

Do you have insurance?

Marmaris Transfers and its suppliers have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.

What information do I need in order to book?

We need, first and last name, email, mobile-number, how many passengers, arrival date and time, flight number, destination including hotel or private address and finally we need to know if its one way or return.

I cannot find a route I want to book. What to do?

You can contact us  and we will you give a quote for the total price and and send you a seperate form.

Can I book a transfer with more than one stop?

Yes its possible, if the destination are near each other  you can just add it to comments section of the form and we will not charge extra. But if they are far away from each other you can contact us and we can give you a price and separate form.

Before you travel

Where do I meet my driver when I land at the airport ?

The Meeting Point is detailed in the booking process and is also stated in the e-mail confirmation. Our driver will meet & greet you holding a board with your name on after you have gone through customs, got your luggage and when you come out from the terminal go straight down the ramp and you will see a sign saying “INDIVIDUAL MEETING POINT” with many holding signs just look for a sign bearing your name on.

You can also check our Pick Up Procedure page for Dalaman Airport which description with includes pictures.

What Happens If My Flight Is Delayed?

We do not dispatch a driver until we have a confirmed landing / arrival time as we check your flight number with the airport to ensure that it is running to schedule.  Obviously we do not charge for flight delays.

I haven’t received my confirmation e-mail. Why is this and what can I do?

Usually, this is because your e-mail account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct e-mail address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation e-mail.

What luggage entitlement will I have?

Each passenger is calculated to have 1 luggage and 1 hand baggage, since its private transfer and if you have more please contact us if you have more so we can see if its possible with extra luggage. We dont charge extra as long as it will fit in the vehicle

What happens if I can’t locate my driver?

All details on how to meet the driver will be on the confirmation email and if you would still not be able to meet your driver you can phone us at +905364949288 and we will guide you where he is.

My group size has changed, can I choose another vehicle?

Yes, we can change your booking, since its private transfer if there is extra space for the added passengers the price will remain, but if we have to upgrade to a bigger vehicle the price can change. Just contact us and we will let you know. However its not possible to change vehicle size after you come to the airport!

Can I Cancel?

Yes, you can cancel, we dont charge anything for it and we dont need any explaining. If you have paid with Paypal we will send you the money back. However we want you the lets us know so we dont dispatch our vehicle. If it few hours before we would like it by mobile phone +905364949288 if its longer you can send a email and make sure you get a cancellation email.

Coming home

Your experience with us?

We would be very glad if you could let us know after you come home your experience with us by sending us a email or if you want to reviews us you can do that at Tripadvisor. Its very important that our customers are satisfied so if there is any suggestions we will gladly listen.